Toronto remains a safe city despite a fatal shooting inside a busy shopping mall that's rattled residents and shocked the country, Coun. Denzil Minnan-Wong says.

Minnan-Wong made the comments outside the Eaton Centre Sunday morning, a little more than 12 hours after a gunman opened fire inside the mall's lower food court, killing one and wounding six others,

"This is Toronto," Minnan-Wong said. "This doesn't happen here."

No arrests have been made in the shooting and police are expected to provide an update on their investigation at 2 p.m.

On Sunday Minnan-Wong described the events as tragic, but truly random.

"We can't turn the city into an armed camp and there can't be police in every mall," he said. "This random occurrence could have happened anywhere, it just so happened to occur at the Eaton Centre."

In an interview with CP24 Coun. Kristyn Wong-Tamm, whose riding includes the area surrounding the Eaton Centre, echoed Minnan-Wong's thoughts.

"I understand the fear, but Torontonians will not and should not run from this tragedy," she said on the phone from Saskatchewan, where she was attending a Canadian Federation of Municipalities meeting. "Toronto is a safe city and we will not be intimidated by these senseless actions. We need to double and redouble our efforts to rid our city of gun violence."

Clearer picture emerges

The shooting happened at around 6:20 p.m. and resulted in the immediate evacuation of a busy Eaton Centre.

When the dust settled, a 13-year-old boy and a man in his 20s had critical gunshot wounds and two men and a woman had serious gunshot wounds.

On Sunday a man who helped one of the victims stop the bleeding described the scene to CP24.

"At the time there was chaos," Alex Tran said. "A lot of people were running, some were crying and screaming and many were falling."

Tran, who was beside a water fountain on the main floor when shots rang out, said he spotted a woman suffering from a gunshot wound to her thigh at the top of a set of escalators and immediately ran to the bathroom to get paper towel to stop the bleeding while his friend talked to the woman.

Paramedics arrived and tended to the victim about 10 minutes later, Tran said.

"When we were there we knew there was other victims hurt, but we couldn't help all of them," he said. "We just tried to stay calm."