TORONTO - A new report from CenturyLink suggests that some of the highest-level executives at Canadian banks believe their companies may not be ready to meet the mobile banking needs of their customers.
CenturyLink surveyed 50 high level or C-suite executives from financial services institutions about how customer needs are changing in light of the digital revolution.
Nearly half -- 46 per cent -- of respondents said they did not think their company had the IT infrastructure, systems and processes in place to meet customer demands for mobile payments.
And 40 per cent said they didn't think their companies had the IT infrastructure to satisfy client expectations even for core banking services.
CenturyLink, a global communications and technology company, conducted telephone interviews with the executives between May 1 and 13.
The entrance of technology companies into the financial services space has been the subject of heated discussion among banking executives in recent months.
