Metrolinx says it will provide $100 to the approximately 600 commuters who were stuck on a GO train for three hours following an engine failure on Tuesday afternoon.

The GO train heading toward Oshawa broke down during rush hour, leaving passengers stuck on the train while crews worked to get it running again.

The train was not evacuated because it was 150 metres from the nearest platform and Metrolinx did not have enough employees to help riders disembark the vehicle safely due to an unrelated issue on the Barrie line, spokesperson Anne Marie Aikins told CP24 on Wednesday.

“The situation with the disabled train on the Lakeshore East line was within our control and our service recovery didn’t meet our own standards,” Aikins told CP24. “For that we deeply apologize and promise to fully review our service recovery operations and all decisions made.”

Riders on the stranded GO train told CP24 that the air condition system faltered while they sat on the tracks, causing the vehicle to get hot and stuffy.

Due to the length of the delay and the circumstances surrounding it, Aikins said that customers should “absolutely” be compensated beyond just having their fares refunded.

Customers who were delayed on the Barrie line will not recieve compensation because that issue, which was prompted by a gas leak, was out of Metrolinx's control.

“We absolutely agree that getting their fare returned is not adequate for this extreme circumstance,” Aikins said of the starnded train on the Lakeshore East line.

“We didn’t live up to our standards.”