The Toronto Taxi Alliance says it has set up an email tip line for passengers to complain or commend individual drivers and a new training course for cabbies in conjunction with Centennial College.

Toronto Taxi Alliance executive director Rita Smith says that the taxi industry has identified the most prevalent problem passengers cite when using a Toronto cab.

“The largest source of complaints we received in Toronto this year is short fare refusals,” Smith said.

She said reports have come in of drivers refusing to accept passengers asking for a short ride, with the belief that accepting the fare was not worth losing their spot in a lineup of cabs.

Smith urged anyone who encounters a taxi driver who refuses a fare to take down the car’s cab number, usually located on the side of the vehicle, and report them to TOtaxifeedback@gmail.com. Smith said that it is much harder to track down a cab if a passenger takes down its license plate.

All major taxi brokerages in Toronto are now participating in the email address feedback line. It is meant to accept compliments as well, for drivers who “go above and beyond the call of duty,” Smith said.

In partnership with Centennial College, every cab driver licensed after May 4, 2016 will be required to undergo a new 18-hour-long training course with modules on English, customer service, cultural sensitivity training, knowledge of GTA-area roads, and defensive driving.

Classes will begin this fall. Brokerages may require cab drivers licensed after to May 4, 2016 to complete the training.

The course will be offered at Centennial College’s Ashtonbee Campus off of Warden Avenue in Scarborough.