Canada's transportation regulator says poor preparation by airlines for the new air passenger rights charter led to communication problems that frustrated travellers and denied some their proper compensation following flight delays or cancellations.
WestJet says it will begin providing refunds to passengers who had their WestJet and Swoop flights cancelled by the airlines as a result of the COVID-19 pandemic - the first airlines to offer full refunds for all flights in Canada.
The government's top public health agency is raising the importance of wearing face masks on planes, trains and buses, although the Trump administration has resisted making masks mandatory for travellers.
What will it take to get people flying again? International air traffic is down 92% this year as travellers worry about catching COVID-19 and government travel bans and quarantine rules make planning difficult. One thing airlines believe could help is to have rapid virus tests of all passengers before departure.
Air Canada is pushing to drop the 14-day mandatory quarantine period for travellers returning to the country in favour of a test-based approach despite multiple flights still landing in the country with COVID-19 positive passengers.