Rogers offers customers compensation after outage, credit to be applied to next bill
A pedestrian walks past the Rogers building, in Toronto, on April 22, 2014. (The Canadian Press/Darren Calabrese)
The Canadian Press
Published Tuesday, April 20, 2021 4:09PM EDT
Rogers Communications Inc. is offering customers a credit after a massive nationwide wireless outage left millions without voice calls, texting and data service for several hours on Monday.
The company says a credit equivalent to Monday's wireless service fee will be applied to a future bill.
Rogers says the credit will be done automatically and no action is required by customers.
The telecom giant says the root cause of the intermittent wireless service was a recent software update by its network partner Ericsson.
Rogers says it's undertaking an in-depth review in partnership with Ericsson to prevent similar issues from happening again.
Many users expressed frustration with the outage as they work from home under ongoing COVID-19 restrictions and experts say the nearly daylong outage had deep economic repercussions.
This report by The Canadian Press was first published April 20, 2021.