TORONTO - A report on improving customer service of Toronto's transit system has recommended 78 different ways to make riders happier, including driver training and providing more information.
The report presented today by the Customer Service Advisory Panel said while some improvements will be minor, others will be major and will require "significant operating or capital expenditures."
Some of the recommendations include having signs on buses to show when they are full and suggests employees review customer service training courses.
The report was ordered after a storm of complaints by TTC riders.
Management and union members were first embarrassed when a photo surfaced of a ticket collector asleep in his booth.
Troubles escalated after stories appeared on how commuters were left cooling their heels while streetcar drivers went for coffee and bathroom breaks.
