A record number of TTC riders filed complaints last year, but the number of compliments was also up, TTC spokesperson Brad Ross confirms to CP24.
In 2012, the TTC reviewed 45,408 rider complaints, which was up from 38,811 in 2011 and 34,107 in 2010, according to a Toronto Star report.
On the opposite end of the spectrum, TTC riders also submitted 4,440 compliments to the transit commission, up from 3,604 in 2011 and 3,257 in 2010.
Some of the most common complaints concerned delays, rudeness and streetcars bypassing stops.
The increase in negative feedback may be tied to a declining level of service, but it is more likely a byproduct of the TTC’s efforts to boost accountability.
The transit commission significantly expanded the hours of its customer service centre a year ago and customers can now lodge grievances from 7 a.m. to 10 p.m., seven days a week.
TTC staff have also begun using Twitter and other forms of social media to monitor customer complaints.
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