Perhaps one of the most controversial moments during TIFF is what I like to call Madonna vs. the orange shirts. We were reporting live from back door of the Bell TIFF lighbox when we got a tip. A very reliable source told me he saw a group of TIFF volunteers turn their heads as the material girl made her way down a hallway on route to the press conference for her movie W.E. The individual didn't know where that directive came from but was clear it didn't come from TIFF.

So, we did some digging. Who asked these young do-gooders to turn around?

TIFF issued a statement saying the festival was "disappointed to learn that volunteers were asked to turn their backs". So the festival maintains it had nothing to do with the incident. The interesting thing is Madonna's people say the same thing. We interviewed Liz Rosenberg, Madonna's rep since the 80s. In fact, she told us she believes it was a "fourth party security team". We went to back to TIFF and a learned there was no ‘other' security team besides Madonna's.

Bottom line, we still don't know what happened. What we do know is this has been an absolute PR nightmare that actually started in Venice. The romantic Italy city is where one fan tried to make a grand gesture by offering the Madge a bouquet of hydrangeas. The man told Madonna she was his princess and that's exactly how she acted. After accepting the flowers the pop star rolled her eyes at the person sitting beside her in a press conference then whispered "I loath hydrangeas". Incidentally, I hear her dressing room at the lighbox was filled with hydrangas.

At her Toronto press conference, a fan also got to her. She dressed as one of those orange shirted volunteers and somehow bypassed security and got Madonna to sign for her. Now we are hearing this so-called ‘fan' was more of an autograph collector.

Could it be that the security team asked all the volunteers to turn around after this breach? We heard rumours they could have just been checking their TIFF shirts for authenticity but you'd think if that was true, someone official would have come out and said that definitively.

The bottom line is, Madonna came, Madonna went and she left us all still talking about her days after she made an appearance.

What we're not talking about is her movie, W.E., which was panned by critics in the days before she appeared in Toronto.

Madonna did say one thing at the news conference which seems mildly apropos considering the topic of discussion.

When she was asked if she cared what the critics think of her she said:

"I can tell when people are reviewing my film and when they're reviewing me personally. When they stick to the film, then I do care."