The TTC will be conducting a “comprehensive review” of operator training programs following the death of a 14-year-old girl who was struck and killed by a bus in Scarborough on Friday.

TTC CEO Andy Byford has directed his chief safety and chief service officers to conduct a review of all bus and streetcar operator recruitment, training, recertification and monitoring programs.

"Everyone is shocked by the fact that this awful accident happened," Byford told reporters Monday.

Byford said that while the TTC does have a "rigorous" training and recruitment program, he felt the review was important to assure the public that safety is a priority for the organization.

"The purpose of asking (for) this report to expand its mandate to look at training is that so we can make certain that we’ve left no stone unturned," he said.

Toronto police say 14-year-old Amaria Diljohn was crossing Neilson Road at Finch Avenue at around 5:40 p.m. on Friday when she was struck by the bus. It is not known if the driver, who did not remain at the scene, noticed she had been hit. Toronto police are investigating and say the bus driver was interviewed on Saturday but it is not known if charges will be laid.

The TTC review, according to Byford, began several weeks ago following a rash of incidents where buses and streetcars disobeyed traffic signals. In light of Friday’s tragedy, he said the review will now be “accelerated.” When the review is complete, a report with the findings and recommendations will be presented to the TTC board of directors.

Byford said the vast majority of operators do their job "diligently" and "competently."

"I think the fact that they cover 200 million kilometres a year generally without any incident and without exception... is testament to their professionalism," he said.

"Having said that, any accident is an accident too many." 

Byford said he has reached out to offer condolences to Diljohn's family but said he does not want to be "intrusive."

 "Understandably it is a very difficult time for them so I am trying to get the balance right between showing compassion and showing that we do care an organization... but to balance that against their need for time and space to grieve," he said. 

Meanwhile, grief counsellors were on hand at two TDSB schools Monday to offer support to students and staff mourning Diljohn's death.

Teachers at Woburn Collegiate Institute and Highcastle Public School remembered the young girl as “studious” and “very popular” with other students.

“She was caring. She was involved in her school,” said Andrea Finkeldey, a guidance counsellor at Highcastle P.S.

“Being here for the staff and our students in our community to help support them is what we want to do to be able to help everybody get through this.”

Stephen Miles, one of Diljohn’s former teachers, said that although she was quiet, those who knew her saw a “fierce personality.”

“This is terrible for all of us,” Miles said.

Teachers at Woburn said that some students have come by the school to share memories of their fallen classmate.

“Amaria is a beautiful young girl inside and out,” one teacher remarked. “I think we are dealing with it as best we can.”